The Source · Account

Your Account and Text Messages

How to keep your account details current, and how text messages for account notifications and verification codes work.

  1. 01Account details
  2. 02Opting in to texts
  3. 03Frequency and rates
  4. 04STOP and HELP
  5. 05Policies

01

Keeping your account details up to date

Your account holds the contact details we use to reach you. Keeping them current means account notifications and verification codes arrive where you expect them.

If your name, email address or mobile number changes, update it in your account. If anything looks wrong or you need a hand, contact us and we will help you sort it out.

02

Opting in to account notifications and verification codes by text

Text messages are optional. When you opt in, we send messages to the mobile number on your account for two purposes:

  • Account notifications about your account.
  • Verification codes that confirm it is you signing in or making a change.

These texts relate to your account only. You choose whether to receive them, and you can change that choice at any time.

03

Frequency varies; message and data rates may apply

  • Message frequency varies

    How many texts you receive depends on your account activity, such as when you request a verification code.

  • Message and data rates may apply

    Your mobile plan may charge for texts and data. Check with your mobile provider for details of your plan.

04

Reply STOP to opt out, HELP for help

STOP

Reply STOP to any message to opt out at any time. You will no longer receive texts from us.

HELP

Reply HELP to any message for help. You can also contact us directly.

Consent to receive text messages is not a condition of any purchase.